Return/Exchange

30 Days Easy Return/Exchange

We have high quality control standard to make sure all the products we ship in perfect conditions, however, a return or an exchange request is unavoidable. 

We suggest to inspect your package upon arrival. In the rare case there is a damaged item, missing item or an incorrect item in package, please contact us immediately, so we can correct any problems.

Return/Exchange Guidelines

To make return/exchange service as easy as possible, please follow the guidelines as below:

1: Please contact with our customer service to get a return/exchange authorization and return address within 30 days upon receipt. We don't accept the returned package without authorized from customer service.

2 : Only if our products have quality problems, we will accept return request.And please allow a little bit color and size difference, this is inevitable.

3 : All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.

4 : Please return through your local post office to avoid tax and include your filled-out return/exchange authorization form in your return package. Any lost or damaged in transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a reference. Please note that we do not accept packages returned using C.O.D. service.

5 : Once we have received the returned package, we will send email notification and arrange an exchange or a refund within 7 business days.

EU buyers' return policy will be consistent with the EU local law.

If you have any questions, please contact at aftersales@vivaestel.com