FAQ


WHAT IS "WORRY-FREE DELIVERY"?

Worry-Free Delivery is an optional protection provided by Seel during checkout. If selected, your order is covered in case of:

  • Lost shipments
  • Stolen packages (after delivery is confirmed)
  • Damaged goods in transit

If something goes wrong with your delivery, Seel will quickly resolve the issue or reimburse you, without you needing to go through a lengthy claims process.
It’s a small cost for complete peace of mind.

WHAT IS "MAKE IT RETURNABLE"?

Make It Returnable is an optional return protection service powered by Seel. It allows you to return your item for any reason within 30 days — whether it’s a size issue or you simply changed your mind.

Benefits include:

  • Hassle-free return process handled by Seel
  • No need to contact our support team
  • Prepaid return label provided
  • Full refund issued by Seel

Note: This service is optional and only available during checkout. Once added, it cannot be refunded.

WHAT HAPPENS WHEN I PLACE AN ORDER ONLINE?

If you provided a valid e-mail address during the purchase process, you will receive an e-mail message shortly after you make a purchase confirming your online order, shipment method, and the total amount to be charged to your credit card. Please note that we authorize the amount of the order when you place the order to validate your credit card, your credit card is charged within 3 days of placing the order. In the event that the product availability changes after the credit card has been charged, you will receive a refund in full for the unavailable product. 

DO YOU HAVE A CATALOG?

We do not offer a catalog. All of our styles can be viewed and ordered on our website. 

WHAT TYPE OF FABRIC OR MATERIAL IS USED?

If you need further clarification on dress fabrics that are not listed in the product description, please contact us. 

IS MY INFORMATION SECURE USING THIS SITE?

Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy

DO YOUR PRODUCTS RUN TRUE TO SIZE?

Each product is made differently so it is best to check the size chart on the product page that you are looking at for accurate sizing information. 

HOW DO I TELL IF A DRESS IS AVAILABLE?

Unfortunately availability changes by the minute and we are unable to know availability on your dress until you place an order. Once your order is placed, we will either pull your dress from our inventory or an

Our employee will call the designer directly to order your dress. We will contact you ASAP to let you know when we can have this dress for you. 

WHERE CAN I FIND THE SIZE ?

The size chart is located on the page of the item you are looking at right above the size drop down menu. Click on the buttons labeled "size guide" and the desired chart will pop up.